Dynamics 365 Field Service:
Manage the installation, maintenance, and repair activities of customers’ equipment and devices, optimizing the planning, dispatch, and tracking of technicians.
- Plan and schedule work orders. Automatically optimize and assign the most suitable technician for each case based on location, availability, and skills.
- Dispatch and manage technicians. Provide a mobile application that allows access to all the information and tools they need, such as instructions, documents, maps, and inventories.
- Track and supervise the work of technicians. Geolocate and communicate where technicians are, what they are doing, and how the service is progressing.
- Improve customer satisfaction. Offer a quality field service experience that resolves their issues on the first visit, reduces wait times, and allows them to provide feedback.
- Prevent and anticipate problems. Use artificial intelligence and machine learning to monitor the state and operation of customers’ equipment and devices. Detect and resolve anomalies before they turn into failures.