Your customers, served instantly
StrivCore Virtua is an AI agent that serves customers by phone, WhatsApp and web chat, in 8 languages and using your business’s real data. And it hands the case over to a person on your team when needed.
- Building and running technology since 2008
- Microsoft Partner since 2010
- 200+ large organizations as clients
- ISO 27001 certified
- 60+ in-house professionals in Barcelona and Madrid
- Our own SaaS services and solutions
What StrivCore Virtua does
From answering machine to an agent that resolves
It understands what the customer asks, checks your systems and resolves it in a natural voice. If needed, it hands the case over to a person.
Phone, WhatsApp and web chat
The same knowledge and the same answer on every channel. The chat embeds in your website with a single line of code.
8 languages
Spanish, Catalan, English, French, German, Italian, Polish and Russian. It detects the language and switches mid-conversation.
Connected to your systems
It uses your documents and your APIs: it checks orders, verifies identity, books appointments or opens tickets, only with the data and permissions you authorize.
Natural voice in real time
Human intonation and pauses; the customer can interrupt. It handles several calls at once and with no awkward silences while it looks things up.
Hands over to a person
It transfers the call or alerts your team when it cannot resolve the issue or the customer asks, with a summary of the conversation.
Analytics for every conversation
Transcript, outcome and sentiment; metrics by channel, escalations and a weekly summary by email.
Your most repetitive calls
Start with the highest-volume and most repetitive ones, measure and expand.
Catalog, availability and prices
Using live data from your system at the time of the query.
Orders, shipments, bookings and tickets
Checks the status and opens or follows up an incident without going through your team.
First-level support 24 hours a day
And the case ready for your team first thing in the morning, with the conversation summary.
STRIVCORE VIRTUA IN NUMBERS
It adapts to your customer service, not the other way around
3
channels
Phone, WhatsApp and web chat, with the same answers on all of them.
8
languages
It detects the customer's language and switches mid-conversation.
900 / 800
your usual line
It picks up calls to your customer service number instantly.
100%
in the EU, if you need it
It can run 100% within the European Union if your organization requires it.
SPAIN’S LAW 10/2025 ON CUSTOMER SERVICE
Selling and serving no longer share a number
From October 17, 2026, sales calls can only be made from the 400 prefix, and customer service must use 900 or 800 numbers, landlines or short codes. The deadline for full compliance is December 28.
Essential service providers (water, gas, electricity, telecommunications, transport and financial services) and large companies that sell to consumers, with some exceptions.
THE LAW REQUIRES
95% of requests for personal attention handled in under 3 minutes
StrivCore Virtua answers instantly and handles repetitive queries, freeing your team for customers who want a person.
THE LAW REQUIRES
A human agent if the customer asks for one
It transfers the conversation to a person on your team, with a summary of the case.
EU AI ACT
Disclosing that customers are talking to an AI
It identifies itself as an AI from the first message and informs about the recording.
Voice to voice
We have tested it
The conversation is already very close to a human one. We have tested the new voice models against the previous generation: you can interrupt, resume and change topic, and the intonation is very natural, even when switching languages.
In the demo, try it yourself: interrupt it, switch languages or ask to speak with a person. And choose the voice that fits your brand.
Where is your customers' voice processed?
⚠ Being on Azure does not mean the data stays in Europe
Not all audio models can be configured so that processing takes place in the European Union. Depending on the deployment type, your customers' voice and data may be processed outside Europe. Before hiring a voice agent, ask in writing in which region the data is processed and stored.
100% EU option
If your organization requires it, StrivCore Virtua runs entirely in the EU.
Credentials the agent never sees
They are stored encrypted and reused; the agent has no access to them.
Data separated by organization
Each organization with its own number, configuration and data.
Ready for the EU AI Act
It states from the greeting that it is an AI assistant and that the call is recorded.
Sentiment analysis can be disabled
If you’d rather not process this data, just switch it off.
Protection against abuse
Limits on messages per conversation, number and day, and blocking of automated traffic.
From the demo to a service that works every day
The hard part isn’t the technology: it’s integrating it well and in compliance with regulations.
01
ITEQUIA + YOUR TEAM
Analysis and planning
We choose the highest-volume calls and define what the agent must resolve.
02
ITEQUIA
Configuration and integration
We connect StrivCore Virtua with your web services and your documentation.
03
ITEQUIA + USERS
Pilot
In a test environment and then with real customers: we measure and adjust.
04
YOUR TEAM
Production
It goes live with training for your team and handover.
Where it works and where it doesn't
- Frequent queries: opening hours, addresses, common questions.
- Tasks with clear rules: the status of an order, an appointment, an incident.
- First-line support after hours and during call peaks.
- Delicate or emotionally charged complaints.
- Cases that require judgment or an exception to the rules.
- Any customer who asks to speak with a person.
Why Itequia?
AI at the core of how we work. Our own AI-Driven method, applied across the entire lifecycle, to take solutions to production in weeks, not months.
We build it, we run it. Consulting, development, Microsoft and cybersecurity with a single partner, from assessment to operations, with the same point of contact throughout.
Security we practice. ISO 27001 certified, with automated code security analysis in every delivery and experience in regulated environments: banking, pharma, manufacturing and the public sector.
Your feedback, with its own channel. A Customer Experience team, independent from the people delivering your project, tracks your satisfaction so we can correct course in time.
Organizations that trust us
Frequently asked questions
Yes. StrivCore Virtua can serve your customer service line on a 900 or 800 number, as well as WhatsApp Business and your website chat.
No. It resolves the repetitive and frees your team for cases that need a person. Moreover, Law 10/2025 requires offering human attention to anyone who asks for it.
StrivCore Virtua connects to your documents and to the APIs you already have. In the analysis phase we review what needs to be connected and how.
Yes. Each organization chooses its agent's voice, with preview, and customizes its greeting. In the demo you can listen to several voices in Spanish.
On Microsoft Azure. If your organization requires it, StrivCore Virtua runs entirely in the European Union.
It depends on the channels, the volume and the integrations. We give you a proposal after the demo and the initial analysis.
Do you want to see how it would work for your customer service?
Tell us about your case and we will prepare a StrivCore Virtua demo for you; if it’s a good fit, we’ll run a pilot with you.