Application maintenance and evolution
Stable, secure and up-to-date applications, with a predictable cost.
Itequia App Operations: a development team that knows your applications, maintains them, updates them and evolves them with small, agile changes. No hour banks.
- More than 15 years of experience
- Microsoft partner since 2010
- More than 200 large organizations as clients
- ISO 27001 certified
- In-house team in Barcelona and Madrid
THE STARTING POINT
Applications age even if nobody touches them
What works today stops working if nobody takes care of it.
KNOWLEDGE
Everything depends on one person
If the person who built it leaves, nobody knows how it works or how to change it.
SECURITY
Frameworks and dependencies that expire
Unsupported versions, vulnerabilities and third-party services that change without notice.
AGILITY
Every small change is a project
Budget, waiting and, often, a different provider for each adjustment.
STABILITY
Errors are discovered in production
Integrations, scheduled processes and logs that nobody reviews until something fails.
What changes with a managed service
From applications that only get attention when they fail to a team that knows them and helps them evolve.
Every application left to its own fate
- Errors arrive with no channel and no response time
- Updates are postponed until they become urgent
- Every small change requires a budget and a wait
- What users create is left half-finished
- Knowledge depends on a single person
Result: fragile applications that are increasingly expensive to change
A team that knows every application
- A team that knows every application
- A single entry point for errors, requests and queries
- Frameworks, dependencies and vulnerabilities up to date
- Small, agile enhancements, estimated per ticket
- Help finishing what users build
- Knowledge documented in the service, not in one person
Result: stable applications that keep evolving
The entire application estate, in a single service
Applications, automations and integrations, from Microsoft or other vendors.
Custom applications
Web, portals and business applications, developed by Itequia or by others.
Low-code and automation
Flows, apps and automated processes, including those created by your own users.
Integrations
Connections between systems, APIs and scheduled processes.
Data and AI
Reports, data models, agents and AI solutions in production.
Are your solutions built on Microsoft (Dynamics 365, Power Platform, Copilot)? The same service, focused on their users: User adoption and support.
Four blocks, a single contract
Each block is activated application by application: you contract what you need.
01
Corrective maintenance
Errors and incidents in production, resolved by those who know the application, with committed response times.
02
Preventive maintenance and updates
Frameworks, dependencies and connectors kept up to date; vulnerabilities fixed and platform or third-party changes adapted to.
03
Small enhancements
Scoped changes, estimated before being carried out, with a 6-month warranty when done at a fixed price.
04
Support and adoption
Queries, short training sessions and help for users who build their own solutions so they can finish them properly.
When the application and the environment allow it, every change goes through the same quality gate of the AI-Driven method. In legacy applications, it is incorporated progressively.
Preventive maintenance, on a schedule
Recurring tasks by frequency, so problems are not discovered in production. Customized application by application.
Daily
- Errors and exceptions in logs
- Scheduled processes and integrations
- Queues and synchronizations
- Availability of critical applications
Weekly
- Application performance
- Expiring credentials
- Recurring incidents
- Backups
Monthly
- Dependency updates
- Vulnerabilities
- Certificates and secrets
- Up-to-date documentation
Quarterly and semi-annual
- Frameworks and runtimes
- Platform changes
- Restore tests
- Technical debt
How to request and how it's billed
No hour banks: what's included gets done; what's not included is billed however you choose on each ticket.
INCLUDED IN THE COVERAGE
No additional cost
Preventive tasks and requests included in the monthly fee. They are carried out without prior approval.
OUTSIDE THE COVERAGE
By hours worked
Actual time is billed. For one-off interventions and emergencies.
OUTSIDE THE COVERAGE
At a fixed price
Quote approved before starting. For well-defined work, with a 6-month warranty.
Everything comes in as a ticket through a single entry point: our system or yours. Support with the response time agreed in your coverage. Monthly report of everything done.
Service kick-off
From signing to operation with one or two weeks of onboarding.
01
PRE-SALES
Scoping
Applications in scope, technical status, preventive tasks and sizing.
02
1 TO 2 WEEKS
Onboarding
Access to environments and code, knowledge transfer, base documentation and ticket system.
03
AT THE END OF ONBOARDING
Operation
Corrective, preventive, enhancements, support and monthly report.
04
EVERY MONTH END
Continuous improvement
Review of what was done, recurring incidents, technical debt and improvement plan.
What you get
Stable applications
Errors resolved by a team that knows each application.
Secure and up to date
Frameworks, dependencies and vulnerabilities reviewed on a schedule.
Agile evolution
Small changes without turning every adjustment into a project.
Knowledge that stays
Each application documented in the service. What is developed is yours once paid for.
Predictable cost
Monthly fee for what is included; everything else, by the hour or at a fixed price.
Quarterly flexibility
Coverage is expanded, reduced or replaced at each quarterly review.
Three ways of working with us
The same AI-Driven method, three ways of working. Depending on whether you need a project, capacity or continuity.
IMPLEMENTATION · PROJECT
AI-Driven development and refactoring
A specific project, from idea to production in weeks: a new application or a legacy
rebuilt.
Fits when there is a specific, bounded need.
OUTSOURCING
AI-Driven development teams
Your AI-Factory: an always-available AI-Driven team that takes your initiatives to production, one after another.
Fits when the backlog grows faster than it is delivered.
MANAGED SERVICE
Application maintenance and evolution
Itequia App Operations: stable, secure and up-to-date applications, with small enhancements and a predictable cost.
Fits when the applications are already in production and must keep evolving.
They can be combined: a project can continue with a team or with maintenance, without changing method or point of contact. Always: your stack or ours · your tool or ours · your cloud or ours.
Why Itequia is the best choice for your software development needs?
With over 15 years of experience in the digital sector, we offer efficient and personalized software development services. Our agile methodology and management tools guarantee deliveries that adapt to your needs.
As a Microsoft Solutions Partner, we have the competence and experience to use the most advanced technologies.
We have a team of more than 50 highly qualified human professionals consisting of analysts, designers, developers, testers, consultants, and project managers.
Over 15 years of experience
Frequently asked questions
Do you have applications in production that must keep evolving?
Tell us which applications you have and we will propose the coverage, with no commitment.