User adoption and support
Microsoft solutions that are used, work and evolve.
Support, adoption, maintenance and evolution of business solutions on Microsoft —Dynamics 365, Power Platform, Power BI, Copilot and agents—, in a single contract.
- More than 15 years of experience
- Microsoft partner since 2010
- More than 200 large organizations as clients
- ISO 27001 certified
- In-house team in Barcelona and Madrid
The starting point
Microsoft solutions that nobody looks after
You pay for top-tier solutions and use them at half performance.
MORE SOLUTIONS
It's no longer just a business application
Dynamics 365, Power BI, apps, flows and, more recently, Copilot and agents. Many of them created by the users themselves.
MORE CHANGE
Microsoft changes its tools every month
Release waves, connectors being retired and new features that nobody explains to users.
LESS GUIDANCE
Users don't know who to ask
Training was given on launch day. Questions pile up and people go back to Excel.
MORE RISK
Nobody maintains what users create
Flows that fail without anyone noticing, reports with incorrect data and critical undocumented apps.
And if the person who built it leaves, nobody knows how it works or how to change it.
What changes with adoption and support
From solutions that are only half used to supported users and solutions that evolve.
Today
Each user gets by as best they can
- Usage questions have nowhere to go
- What users build is left unfinished
- Release waves are discovered when something changes
- Every small change requires a budget and a wait
- Knowledge depends on a single person
Result: licenses that underperform and fragile solutions
WITH ADOPTION AND SUPPORT
A team that knows every solution
- A single entry point for questions, errors and requests
- Help to finish what users build
- Microsoft changes are reviewed before they have an impact
- Agile small enhancements, estimated per ticket
- Knowledge documented in the service, not in one person
Result: solutions that are used, work and evolve
Four blocks, a single contract
Each block is activated solution by solution: you contract what you need.
01
User support
Queries, errors and requests about the solutions in scope, through a single entry point.
02
Adoption
Short training sessions and guidance for those who use the solutions and those who create them.
03
Preventive
Release waves, connectors, credentials and dependencies up to date, with planned tasks.
04
Small enhancements
Bounded changes estimated before execution, with a 6-month warranty.
BLOCK 1
User support
Everything comes in through a single, traceable point: our ticketing system or yours.
QUERY
Someone has a question
How to register a quote in Dynamics 365, why a Power BI report shows that total.
ERROR
Something has stopped working
A flow that fails, an app that doesn't save, an integration that doesn't sync.
REQUEST
Someone needs something
A configuration adjustment, a data load, a new role in an app.
The people who respond are a development team that knows the logic and configuration of each solution. Response within a maximum of 3 business days, or according to the agreed SLA.
BLOCK 2
Adoption: for those who use them and those who create them
Adoption doesn't end on launch day.
01
WHO USES THEM
Business users
They work every day with Dynamics 365, Power BI, the organization's apps or Copilot, and want to get more out of them.
- Usage queries about the solutions in scope
- Short remote training sessions on what they need
- Questions about Copilot and the organization's agents
02
WHO CREATES THEM
Users who develop
More and more users create their own flows, reports, apps or agents. We help them do it right.
- Questions and problems about what they are building
- Completion of developments that have been left unfinished
- Review to make sure they are well built and documented
BLOCK 3
Preventive maintenance, on a schedule
Recurring tasks by frequency, so changes aren't discovered in production. Customizable
Daily
- Flows with failed runs
- Power BI refreshes
- Integrations and queues
- Agent errors
Weekly
- Expiring credentials
- API limits and Dataverse capacity
- User solutions
- Flows without an owner
Monthly
- Connectors being retired
- Certificates and secrets
- Usage and adoption per solution
- Licenses with no real use
Quarterly and semiannual
- Dynamics 365 release waves
- Power Platform release waves
- Restore tests
- Environments and ALM
BLOCK 4
Small enhancements
What is neither an error nor a recurring task: it comes in as a bounded ticket and is estimated before execution.
COMMON EXAMPLES
Bounded changes
- A new field, view or validation in Dynamics 365
- A new report or a new measure in Power BI
- A new step or condition in a flow
- A new screen or filter in a Power App
- A new topic or knowledge source in an agent
HOW IT WORKS
From ticket to production
- It comes in as a ticket, through the same entry point as a query or an error
- It is estimated before execution: if it is within coverage, at no additional cost
- If not, you decide: by hours worked or at a fixed price, with a 6-month warranty
- If it grows, it becomes a project or an Extended Team
SCOPE
The solutions we cover
Business solutions and customizations built on the Microsoft platform.
Business applications
- Dynamics 365 Sales
- Dynamics 365
- Customer Service
- Dynamics 365 Business Central
- Integrations between systems
Low-code and automation
- Power Apps
- Power Automate
- Power Pages
Data and analytics
- Power BI
- Microsoft Fabric
- Data models and processes
Artificial intelligence
- Microsoft 365 Copilot
- Copilot Studio
- Microsoft Foundry
Productivity and collaboration
- SharePoint and intranets
- Apps and bots in Teams
Including the solutions created by the users themselves. Tenant administration is covered by Cloud Operations; new developments, as a project or Extended Team.
HOW IT IS CONTRACTED
You hire what you need, with no hour banks
A service configured solution by solution, not a closed package.
01
Solutions
Which applications, automations, reports and agents are included in the service.
02
Preventive
Which recurring tasks are activated in each of those solutions.
03
Support and adoption
Volume of queries, errors, requests and training sessions included, sized together with you.
04
Enhancements
By hours worked or at a fixed price, as you decide in each case.
A monthly fee, detailing which solutions are covered and what is carried out. Coverage is expanded, reduced or replaced at each quarterly review. Start-up in one or two weeks of onboarding.
The difference from generic support
A development team that knows the solutions, not a call center.
01
In-house development teams
Dynamics 365, Power Platform, data and AI: whoever answers knows how each solution is built and can change it.
02
Real adoption
Help also reaches users who create their own solutions, not just those who use them.
03
Knowledge that stays
Each solution is documented in the service. The developments carried out belong to the client once paid for.
What you get
Users who get the most out of it
Answers to their questions and short training on what they need.
Stable solutions
Errors resolved and Microsoft changes reviewed before they have an impact.
What users create, done right
Help to finish it and leave it maintainable.
Licenses that deliver
More real use of the solutions you already pay for.
Monthly visibility
What has been done, what is used and what we recommend.
Predictable cost
Monthly fee for the included scope; anything else, by the hour or at a fixed price.
Where Adoption and support fits
It supports users and maintains their solutions. It works on its own or alongside Itequia's other services.
GOVERN AI
AI Governance
Which AI is used in the organization and what demand there is.
ADOPT AND MAINTAIN
User adoption and support
Support, adoption, maintenance and small enhancements of business solutions.
OPERATE THE PLATFORM
Itequia Cloud Operations
Microsoft 365, identity, security, Azure and licenses.
BUILD
AI-Driven Development
New applications, integrations and automations, as a project or with a dedicated team.
Each service is contracted separately. What is implemented or built in a project moves to this service for maintenance and adoption.
Why Itequia is the best choice for your software development needs?
With over 15 years of experience in the digital sector, we offer efficient and personalized software development services. Our agile methodology and management tools guarantee deliveries that adapt to your needs.
As a Microsoft Solutions Partner, we have the competence and experience to use the most advanced technologies.
We have a team of more than 50 highly qualified human professionals consisting of analysts, designers, developers, testers, consultants, and project managers.
Over 15 years of experience
Frequently asked questions
Are you paying for solutions that are only half used?
Tell us which solutions you have and we will propose the coverage, with no commitment.