High availability technical support
Guaranteed response within 2 business hours, with real system knowledge.
Operational peace of mind, efficiency, and responsiveness to any incident
Itequia Software Care is a specialized technical support service designed to ensure operational continuity for your most critical applications. We provide fast, structured responses backed by real system knowledge.
Our service is built on three core pillars:
- Fast, Context-Aware Response
Activation of our technical team in under 2 business hours, with prior knowledge of your system. - Shared and Accessible Knowledge
Updated technical documentation, weekly handovers, and clear protocols ensure continuity. - Data-Driven Prevention
Regular analysis of logs, metrics, and patterns to anticipate and prevent incidents.
This model enables our clients to operate with greater confidence, minimize downtime, and scale their solutions securely.
A Team ready to act with real system knowledge
With Itequia Software Care, you’re not dependent on a single person. We provide a functional and technical team that knows your system inside and out, supported by structured processes that ensure continuity, agility, and efficiency.
Shared knowledge:
There are always several people with both technical and functional knowledge.
Ongoing communication:
Regular handovers with the client on key topics.
Service commitment:
Guaranteed compliance with SLAs and objectives.
Proactive action:
Tasks are carried out to ensure knowledge is in place for urgent actions.
Useful documentation:
Information prepared to effectively resolve incidents.
What value does Itequia Software Care bring to your organization?
Our goal is to provide support that combines speed, technical knowledge, and prevention to ensure the continuity of your most critical systems.
Protect your critical assets
Avoid interruptions and ensure the continuity of your most sensitive systems.
Scalability and efficiency
Grow your business on a stable and well-prepared technological foundation.
Better incident response
We support you with continuous improvement actions in response to any incident.
With Itequia Software Care, you ensure the continuity of your critical systems with a team that truly understands your environment.
Technology applied to your business
As part of the Software Care framework, we offer specialized support for leading Microsoft platforms and custom-developed solutions, ensuring continuity, efficiency, and technological evolution.
Custom software
- Web Applications
- Mobile Apps
- e-Commerce Solutions
- Integration Systems and APIs
- Automations
- DevOps Systems
Microsoft solutions
- Tailored solutions on Microsoft Dynamics 365 (Sales, Customer Insights, Field Service, Business Central, etc.)
- Custom solutions on Microsoft 365
- Power Apps and automations using the Power Platform
- Data and reporting solutions using Microsoft Fabric and Power BI
Why Itequia?
AI at the core of how we work. Our own AI-Driven method, applied across the entire lifecycle, to take solutions to production in weeks, not months.
We build it, we run it. Consulting, development, Microsoft and cybersecurity with a single partner, from assessment to operations, with the same point of contact throughout.
Security we practice. ISO 27001 certified, with automated code security analysis in every delivery and experience in regulated environments: banking, pharma, manufacturing and the public sector.
Your feedback, with its own channel. A Customer Experience team, independent from the people delivering your project, tracks your satisfaction so we can correct course in time.
Organizations that trust us
Ready to ensure the continuity of your critical systems?
Discover how Itequia Software Care protects your most sensitive digital assets.