Itequia Cloud Operations
Operating the Microsoft platform is no longer a support task.
Managed operation of the Microsoft platform in the cloud. Hire only reactive support, only proactive operation, only on-demand requests, or whatever combination you need.
- More than 15 years of experience
- Microsoft Partner since 2010
- More than 200 large organizations as clients
- ISO 27001 certified
- In-house team in Barcelona and Madrid
The starting point
The platform is growing faster than the team that operates it
The tenant is no longer just email and files: today it concentrates identity, devices, collaboration, security, automation and, more recently, AI.
Microsoft changes the platform every week: new features, different default values and features being retired.
The internal team lives in reactive mode: it handles what comes in and never gets to what should be reviewed.
What isn't reviewed becomes a silent risk: open permissions, automatic external forwarding, accounts without MFA, paid but unused licenses.
The result: you pay for a top-tier platform and operate it at half performance.
What changes with a managed operation
Today
Without a systematic operation
- Nobody reviews the tenant systematically.
- Incidents compete with projects for the same team.
- Microsoft's changes are discovered when something breaks.
- Licenses pile up without review.
- When a problem exceeds the team's capacity, there is no one to escalate to.
With Cloud Operations
A platform that is operated and measured
- A catalog of proactive tasks with a schedule and evidence.
- A single entry point for incidents and requests.
- Announced changes are reviewed before they have an impact.
- Monthly review of consumption and licenses supplied by Itequia.
- The IT team has a specialist second level behind it.
Three blocks that can be hired together or separately
A managed service that takes over the technical operation of the Microsoft platform in the cloud. You can hire one block, two or all three, and each one is activated product by product.
01
Reactive support
Incidents, requests and alerts on any in-scope product. Second level for the IT team and, if desired, first level for users.
02
Proactive operation
A catalog of more than 100 recurring tasks across more than 16 product groups, with daily, weekly, monthly, quarterly and biannual frequency.
03
On-demand requests
One-off technical work, consulting and training that are neither an incident nor a recurring task. Billed by hours worked or at a fixed price.
A single team and a single entry point. It also includes the management of subscriptions and licenses supplied by Itequia.
What we review for you, on a schedule
More than 100 recurring tasks across more than 16 product groups, customizable product by product. These are some examples. Each execution leaves a record and evidence, usable in ISO 27001, ENS or NIS2 audits.
Every day
- Risky sign-ins
- DLP alerts
- Copilot credit consumption
Every week
- MFA adoption
- Automatic external forwarding
- Changes announced by Microsoft
Every month
- License optimization
- SharePoint permissions
- Expiring secrets and certificates
Every quarter or half-year
- SPF, DKIM and DMARC
- Formal access reviews
- Attack simulation
The goal: for the platform not only to work, but to be secure, efficiently licensed and up to date with Microsoft's changes.
The products we cover
Administration, configuration and operation of the Microsoft platform in the cloud.
Productivity and collaboration
- Microsoft 365
- Exchange Online
- SharePoint and OneDrive
- Microsoft Teams
Identity, devices and infrastructure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Azure
Security and compliance
- Microsoft Defender
- Microsoft Sentinel
- Microsoft Purview
Artificial intelligence
- Microsoft 365 Copilot
- Copilot Studio
- Microsoft Foundry
Business applications
- Power Platform
- Dynamics 365
You hire what you need
A service configured block by block and product by product, not a closed package.
01
Blocks
Which blocks you activate: one, two or all three.
02
Products
Which products of the Microsoft platform each block applies to.
03
Sizing
Proactive tasks, support level and volume, sized after a meeting with you.
04
Proposal
A number of hours per month and a price, with details of what is executed and when.
Up and running in one week
Onboarding in one week and operation from the second.
No closed packages
The scope is expanded or reduced product by product at each quarterly review.
No surprises on the invoice
What is included is covered by the monthly fee. If activity grows by 30% or more, the terms are reviewed jointly.
Work with a guarantee
Fixed-price requests come with a 6-month guarantee.
We start with a tenant review: two or three hours of technical session to start from real data rather than assumptions.
Why Itequia is the best choice for your software development needs?
With over 15 years of experience in the digital sector, we offer efficient and personalized software development services. Our agile methodology and management tools guarantee deliveries that adapt to your needs.
As a Microsoft Solutions Partner, we have the competence and experience to use the most advanced technologies.
We have a team of more than 50 highly qualified human professionals consisting of analysts, designers, developers, testers, consultants, and project managers.
Over 15 years of experience
Do you know what state your Microsoft tenant is in today?
Tell us which Microsoft products you use and how you operate them today. We will start with a tenant review to work from real data, with no commitment.